I have subscribed, but the Hub states that I need to upgrade!
Chris Thornton
Last Update 2 months ago
Why do I see an "upgrade" button in the Hub even though I’ve subscribed?
If the Hub displays an "Upgrade" button on the products, it’s likely because you’re logged into the Admin Payee account instead of the Student account needed to access and play the activities.
How can I access the activities with my subscription?
To access the Games & Activities, please sign in to the Hub using the Student Access Details (username and password) that you created during the checkout process specifically for your student(s).
What happens if I log in with my Admin Payee Account Details?
Logging in with your Payee Account Details (email and password) will only give you access to the Admin Payee Account, where you can manage your account details. It won’t grant access to the activities in the Hub.
Payee Account: https://shop.helpkidzlearn.com/my-account