Failed Credit Card Payment

When an auto-renewal order fails to be complete and the credit card payment has been unsuccessful, a member of the HelpKidzLearn support team will contact you, the customer directly to assist in making payment for your subscription.

A failed payment via credit card could happen for several reasons including:

• An expired credit card.
• Insufficient funds in your account.
• A bank has declined the transaction for a reason unknown to us.

To update your billing information and continue service without interruption, please log in to your HelpKidzLearn payee (admin) account and make payment for your failed renewal.

• https://www.helpkidzlearn.com/my-account 

Alternatively, complete the contact form on the HelpKidzlearn website and contact our support team; We will get back to you as soon as possible:

• https://www.helpkidzlearn.com/support/contact-sales 

Or for customers outside of the UK, contact your local reseller:

• https://www.helpkidzlearn.com/support/contact-sales/resellers