Order, Subscription and Licence Support
Chris Thornton
Last Update 2 months ago
Find answers to common questions related to licenses, subscriptions, and orders. If you need further assistance, our team is here to help.
License Information
How can I check the expiry date of my license?
To find out when your license expires, log in to your payee admin account and view your licence information including expiry details. Alternatively, request to speak to an agent (person) or fill out our contact form, and one of our agents will assist you as soon as possible.
What should I do if my license is not working?
If you are experiencing issues with your license, our support team is here to help. Please request to speak to an agent (person) or fill out our contact form, and one of our agents will resolve the issue as soon as possible.
Subscription Details
How can I find out the status of my subscription?
To check your subscription status, log in to your payee admin account and view your subscription(s). Alternatively, request to speak to an agent (person) or fill out our contact form, and one of our agents will assist you as soon as possible.
How do I update my subscription details?
For changes to your subscription, such as upgrading or updating billing information, log in to your payee admin account and update your subscription details.
What should I do if my subscription has been canceled unexpectedly?
If your subscription has been canceled and you did not request this, please speak directly with an agent or complete our contact form. We’ll look into the issue and get back to you as soon as possible.
Order-Related Information
How can I track my order?
HelpKidzLearn products are virtual, online products and are not physical products. Orders placed online are accessible immediately after successfully completing the checkout process.
What should I do if I did not receive my order confirmation?
If you haven't received a confirmation for your order, our support team can help you. please speak directly with an agent or complete our contact form, and we’ll verify your order.
Can I request a receipt?
To request a receipt please speak directly with an agent or complete our contact form, and we’ll send you the receipt as soon as possible.
How do I request a refund for my order?
For refund requests, please speak directly with an agent or complete our contact form. Our team will review your request and respond as soon as possible.