Suspended Account

We understand that having a suspended account can be frustrating. This FAQ page aims to answer common questions and help you regain access quickly.

There are two main reasons your account might be suspended:

1. License Payment: Your license for HelpKidzLearn products may not be paid for currently. This could be due to a missing purchase order (PO) or an incomplete payment process.
2. Account Discrepancies: We may have identified some discrepancies with your account information that require clarification.

For all Customers (Except UK):

Please contact your local HelpKidzLearn reseller. They can help you verify your purchase order or address any account discrepancies. You can find contact details for your local reseller here:

• https://www.helpkidzlearn.com/support/contact-sales/resellers
  

For UK Customers Only:

In addition to contacting your local reseller, you can also reach out to our UK support team directly:

• Chat: If you prefer to speak with someone in real-time, access our chat support request to speak to a human (i.e. not a Molly our AI Support).
• Contact Form: If you prefer to submit a detailed request, complete the contact form - https://www.helpkidzlearn.com/support/contact-sales

• Verify your purchase order or payment status.
• Address any account discrepancies.
• Once resolved, they will initiate the process of reinstating your account access.

If you have any questions not addressed here, please email [email protected] or complete our contact form https://www.helpkidzlearn.com/support/contact-sales and we will be in touch asap!