Manually renew your Subscription

To renew your Subscription and Licence(s) manually, log in to HelpKidzLearn using your Payee Account email address and password:

• https://shop.helpkidzlearn.com/my-account

Enter your login details:

• Email Address (e.g. [email protected])
• Password: ******

Forgot your password? You can perform a password reset here:

• https://identity.helpkidzlearn.com/Password/Reset

Once in your Payee Account visit My Account and under Expired Subscriptions, you will see a list of subscriptions due for renewal. Click Renew and proceed through the checkout process.

If you experience any issues, please contact [email protected]

Annual licences

Subscriptions purchased annually can be manually renewed within a 30-day window of your renewal date. If you wish to renew earlier, ask to speak to a human via our chat support (i.e. not Molly our AI Support), or complete our contact form and request an early renewal:

•  https://www.helpkidzlearn.com/support/contact-sales

For all Customers (Except UK):

Contact your local HelpKidzLearn reseller and they will assist you with the early renewal of your subscription:

• https://www.helpkidzlearn.com/support/contact-sales/resellers

Monthly licences

We appreciate that you are unlikely to renew a monthly subscription early. However, subscriptions purchased monthly can be renewed manually within a 7-day window of your renewal date.