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Technical Questions

Last Update a month ago
Find technical support for HelpKidzLearn. Check browser requirements, clear cache, manage firewalls, and understand student data use for special education.
Chris Thornton
Minimum Browser Requirements
Last Update a year ago
Clearing Cache, Cookies and History
Last Update a year ago
Collecting student data
Last Update 8 months ago
Firewall rules and critical domains – Hub & Products
Last Update a month ago
Firewall rules and critical domains – Shop & Checkout
Last Update a month ago

Other Categories

Login Details
Get help with HelpKidzLearn login details. Learn how to create accounts, reset passwords, link Google, and fix subscription or Payee account login issues.
12 articles and other
Last Update a month ago
Account Management
Manage your HelpKidzLearn account. Learn how to change Student Access details, update Admin Payee info, handle suspended accounts, and manage licences.
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Subscription Options
Find HelpKidzLearn subscription options for individuals, schools, and districts. Learn about licences, renewals, upgrades, cancellations, and iPad apps.
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Payment Information
Get HelpKidzLearn payment support. Learn about purchase orders, invoices, storing details, W-9 forms, failed credit card payments, and requesting quotes.
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Last Update a year ago
Accessibility and Safety
Explore HelpKidzLearn accessibility and safety support. Learn about eye gaze, supported access devices, seizure considerations, and web accessibility compliance.
5 articles and other
Last Update a month ago
Product Support
Get HelpKidzLearn product support. Learn how to use full-screen mode, fix audio playback on iPads, and request updates or new features for our software.
4 articles and other
Last Update a month ago
Games and Activities
Find support for HelpKidzLearn Games & Activities. Learn about free trials, device compatibility, iPad access, downloads, and subscription login issues.
6 articles and other
Last Update a month ago
ChooseIt Maker
Get step-by-step guides for ChooseIt Maker. Learn how to create, share, and customise special education activities with audio, symbols, and text-to-speech.
8 articles and other
Last Update a month ago
Features and Functionality
Explore detailed guides on HelpKidzLearn features and functionality, including creating student profiles, building playlists, managing resources and viewing analytics to track progress. Get the most from your subscription with step-by-step support.
3 articles and other
Last Update 3 months ago
Student Data
Discover product support with a focus on student data privacy. No student data collected. Aligned with COPPA, FERPA, GDPR, SOPPA, iKeepSafe & CSPC.
7 articles and other
Last Update a month ago
Security
Learn about HelpKidzLearn security. Explore information security practices, ISO 27001 compliance, and OIDC single sign-on for safe special education access.
3 articles and other
Last Update a month ago